Privacy Policy

🔐 Privacy Policy

Kiwi Party Quick Commerce

This Privacy Policy explains how Happy Poppers / Kiwi Party and its affiliates, partners, suppliers, delivery partners, and service providers collect, use, store, share, protect, and process your personal information when you use our website, mobile site, mobile application, vendor application, delivery application, or any other platform operated by us.

Our website/platform is: www.kiwiparty.in

By using our Platform, placing an order, registering as a customer, vendor, supplier, delivery partner, or interacting with us through WhatsApp, call, email, website, app, or social media, you agree to this Privacy Policy, our Terms & Conditions, Payment Policy, Shipping & Delivery Policy, Refund & Cancellation Policy, and all other applicable policies.

1. Company Information

The Platform is owned and operated by:

Happy Poppers
Address: 62, 63 Heerachand Society, Laxmi Nagar, Udhana, Surat, Gujarat 395002
Brand / Platform: Kiwi Party
Website: www.kiwiparty.in
Phone / WhatsApp: +91-97148-24392

We currently offer our products and services primarily within India. Your personal data will mainly be stored and processed in India.

2. Information We Collect

We may collect personal information when you use our Platform, register an account, place an order, contact customer support, make payment, become a supplier/vendor, or use any of our quick commerce services.

The information may include:

Name
Mobile number
Email address
Delivery address
Billing address
Location / GPS location, where permitted
Landmark and delivery instructions
Order details
Product preferences
Payment transaction details
Refund details
Communication history
Customer support complaints
Device details
IP address
App usage and browsing behaviour
Feedback, reviews, and ratings
Vendor/supplier details, if applicable
Delivery partner details, if applicable

For quick commerce orders, we may collect your real-time or approximate location to check serviceability, assign nearby suppliers, calculate delivery charges, and arrange fast delivery.

3. Payment Information

We may collect payment-related information such as transaction ID, payment status, payment method, UPI reference number, refund status, and payment confirmation details.

We do not store sensitive payment details such as:

Full card number
CVV
UPI PIN
Net banking password
OTP
Card PIN

Payments are processed through secure third-party payment gateways, banks, UPI apps, wallet providers, or payment service providers.

4. How We Use Your Information

We may use your personal information for the following purposes:

To create and manage your account
To process your order
To confirm product availability
To assign nearby supplier/vendor
To arrange quick delivery
To share delivery updates
To process payment and refund
To provide customer support
To resolve complaints and disputes
To send invoices and order confirmation
To prevent fraud and misuse
To improve our products and services
To personalize your shopping experience
To send offers, promotions, and updates
To conduct marketing and business analysis
To improve app, website, and delivery performance
To comply with legal and regulatory requirements

For quick commerce, your data may be used to connect customers with nearby suppliers, delivery partners, and local stock points for faster order fulfillment.

5. Location Data Usage

For fast delivery and quick commerce services, we may request access to your location.

Location data may be used to:

Check delivery availability
Show nearby products or suppliers
Estimate delivery time
Calculate delivery charges
Assign delivery partner
Avoid wrong delivery
Improve route planning

You may choose not to share location access, but in such cases, some features like quick delivery, live stock, or accurate delivery estimate may not work properly.

6. Sharing of Information

We may share your personal information only as required to provide our services, fulfill your order, improve customer experience, comply with law, or prevent fraud.

Your information may be shared with:

Local suppliers/vendors
Delivery partners/riders
Transport/logistics partners
Payment gateways
Banks and UPI providers
Customer support team
Technology service providers
Marketing and analytics partners
Government authorities, if legally required
Legal advisors or dispute resolution authorities

For example, your name, phone number, address, and order details may be shared with a supplier and delivery partner to prepare and deliver your order.

7. Vendor / Supplier Data

If you register as a vendor, supplier, partner warehouse, or local stock provider, we may collect:

Business name
Owner name
Mobile number
Email address
GST details
Shop/warehouse address
Bank details
Product catalog
Stock details
Pricing details
Order performance
Ratings and reviews
Pickup location
Business documents

This information may be used to verify suppliers, show product availability, process payouts, manage orders, and improve platform reliability.

8. Delivery Partner Data

If you register as a delivery partner, we may collect:

Name
Mobile number
Address
Identity proof
Vehicle details
Bank/payment details
Live location during delivery
Order delivery status
Customer feedback
Delivery performance

Delivery partner location may be used during active orders for order tracking, customer updates, route optimization, and delivery confirmation.

9. Marketing Communication

By using our Platform or sharing your contact details, you consent to receiving communication from us through:

WhatsApp
SMS
Call
Email
App notification
Social media message

We may contact you for:

Order updates
Delivery updates
Payment or refund updates
Offers and discounts
New product launches
Customer support
Feedback and reviews
Membership or promotional benefits

You may opt out of promotional communication by contacting us. However, we may still send important order, payment, delivery, or policy-related communication.

10. Cookies & Tracking

Our website or app may use cookies and similar technologies to improve user experience.

Cookies may help us:

Remember user preferences
Improve website speed
Analyze traffic
Track cart activity
Show relevant products
Improve marketing campaigns
Prevent fraud
Understand customer behaviour

You may disable cookies through your browser settings, but some Platform features may not work properly.

11. Data Security

We use reasonable security practices and procedures to protect your information from unauthorized access, misuse, loss, alteration, or disclosure.

However, internet transmission is never completely secure. By using the Platform, you understand that there are inherent risks in online data transmission.

Users are responsible for keeping their login details, OTP, password, device access, and account information secure.

Never share your OTP, UPI PIN, card PIN, banking password, or sensitive payment details with anyone claiming to be from Kiwi Party or Happy Poppers.

12. Data Retention

We retain your personal data only for as long as required for:

Order processing
Customer support
Legal compliance
Tax and accounting records
Fraud prevention
Dispute resolution
Business analytics
Service improvement

We may retain some information even after account deletion if required by law, pending complaints, pending payments, refunds, claims, shipments, fraud prevention, or legitimate business purposes.

We may also retain anonymized data for analytics and research.

13. Account Deletion

You may request deletion of your account by contacting us through the details provided in this policy.

After account deletion, you may lose access to:

Order history
Saved addresses
Wallet/store credit
Membership benefits
Saved preferences
Vendor/supplier dashboard, if applicable

We may refuse or delay deletion if there are pending orders, payments, refunds, disputes, legal obligations, or fraud-related investigations.

14. Your Rights

Subject to applicable law, you may request to:

Access your personal data
Correct or update your information
Delete your account
Withdraw consent
Opt out of marketing communication
Raise a privacy complaint

You can contact us using the details mentioned below.

15. Third-Party Services

Our Platform may use third-party services such as payment gateways, map services, analytics tools, WhatsApp, SMS providers, logistics companies, delivery partners, or marketing platforms.

When you use third-party services, their own privacy policies may apply. We are not responsible for the privacy practices, security, or content of third-party platforms.

16. Fraud Prevention & Legal Compliance

We may use your information to detect, prevent, and investigate:

Fake orders
Payment fraud
Refund abuse
Coupon misuse
Suspicious transactions
Unauthorized access
Policy violations
Illegal activity

We may share information with government agencies, law enforcement authorities, courts, legal advisors, or regulatory bodies if required by law or to protect our rights, users, suppliers, delivery partners, or the public.

17. Children’s Privacy

Our Platform is intended for use by persons who are legally competent to enter into contracts under Indian law.

We do not knowingly collect personal data from children without consent from a parent or legal guardian.

18. Consent

By using our Platform, placing an order, registering your account, or providing your information, you consent to the collection, use, storage, sharing, and processing of your information as described in this Privacy Policy.

If you provide information about another person, such as a delivery recipient, you confirm that you have permission to share such information with us.

You may withdraw your consent by contacting our Grievance Officer. However, withdrawal of consent may affect our ability to provide services such as order delivery, refund processing, customer support, or account access.

19. Changes to Privacy Policy

We may update or modify this Privacy Policy at any time without prior notice.

Any changes will be posted on this page. Customers are requested to review this Privacy Policy periodically.

Continued use of the Platform after changes means you accept the updated Privacy Policy.

20. Grievance Officer

For any privacy-related concern, complaint, data deletion request, or consent withdrawal request, please contact:

Grievance Officer: Parth Mehta
Company: Happy Poppers
Designation: Owner
Address: 62, 63 Heerachand Society, Laxmi Nagar, Udhana, Surat, Gujarat 395002
Phone / WhatsApp: +91-97148-24392
Time: Monday to Friday, 9:00 AM to 6:00 PM
Website: www.kiwiparty.in
Email: Kiwiparty377@gmail.com