Shipping Policy

🚚 Shipping & Fast Delivery Policy

Kiwi Party Quick Commerce

At Kiwi Party, we provide fast and reliable delivery support for party supplies, decoration items, gifting products, and celebration essentials through our quick commerce platform. Please read this policy carefully before placing your order.

📦 Order Processing

All confirmed orders are processed as quickly as possible after payment/order confirmation.

Orders may be prepared from:

Local Kiwi Party stock point
Nearby verified supplier
Partner warehouse
Local party supplies vendor

Processing time may depend on product availability, supplier confirmation, order size, delivery location, and current demand.

For quick commerce orders, we aim to prepare and dispatch orders in the shortest possible time.

⚡ Quick Commerce Delivery

Kiwi Party may offer fast delivery for selected areas and selected products.

Estimated delivery options may include:

30–60 minute delivery
Same-day delivery
Scheduled delivery
Next-day delivery
Standard delivery

Delivery time shown on the platform is an estimate and may vary due to traffic, weather, rider availability, supplier preparation time, high order volume, festival rush, or operational conditions.

📍 Serviceable Areas

Quick delivery is available only in selected serviceable areas.

Before confirming the order, customers must provide:

Correct name
Mobile number
Complete address
Landmark
Accurate delivery location

If the delivery address is outside our serviceable area, the order may be cancelled or converted into standard transport/parcel delivery after customer confirmation.

🛒 Product Availability & Live Stock

Our platform may show live stock or estimated stock from nearby suppliers.

However, stock may change in real time due to high demand or supplier updates.

If any product is unavailable after order confirmation, we may offer:

Similar replacement product
Alternative color or design
Partial refund
Full cancellation and refund

Minor variation in color, size, design, shade, packaging, or product finishing may happen due to batch difference, supplier stock, or screen display.

🚚 Delivery Partner & Handover

Orders may be delivered through:

Kiwi Party delivery team
Local delivery partners
Third-party logistics partners
Supplier delivery support
Parcel or transport service where required

Once the order is handed over to the delivery partner, the customer will receive delivery updates where available.

⏱️ Estimated Delivery Time

Quick delivery areas: 30 minutes to 3 hours
Same-day delivery areas: Within the same working day
Nearby city delivery: 1–3 working days
Other locations: As per courier/transport timeline

Delivery timelines are estimates and are not guaranteed unless specifically mentioned as guaranteed delivery on the platform.

📦 Bulk Orders & Large Orders

Bulk orders may require additional processing time depending on product quantity, packing requirement, supplier stock, and transport availability.

For large orders, delivery may be arranged through:

Transport company
Parcel service
Courier partner
Customer-preferred logistics provider

In such cases, transport charges may be paid by the customer or included in the invoice if agreed in advance.

💰 Delivery Charges

Delivery charges may depend on:

Order value
Delivery distance
Product size
Order weight
Delivery speed
City/location
Partner charges
Festival or peak-time demand

Final delivery charges, if applicable, will be shown during checkout or confirmed before dispatch.

📲 Order Tracking

Customers may receive:

Order confirmation
Delivery status update
Rider/partner contact details, where available
Tracking link, LR number, or courier details, where applicable

For local quick delivery, customers may also receive updates through WhatsApp, call, SMS, or app notification.

❗ Customer Responsibility

Customers must ensure that:

The address is correct
The phone number is reachable
Someone is available to receive the order
Payment is completed where required
Delivery instructions are clearly shared
Products are checked immediately after delivery

If the customer is unavailable, does not answer calls, provides wrong address, refuses delivery, or delays receiving the order, the order may be marked as failed, cancelled, or delivered as per delivery partner update.

Extra delivery charges or cancellation charges may apply in such cases.

📦 Damage, Missing Product & Complaint

Customers must check the order immediately after receiving it.

For any damaged, missing, or wrong product, the customer must report the issue immediately with clear photo/video proof.

Complaint may not be accepted if:

Product is used
Packaging is opened and damaged by customer
Complaint is raised late
Product is damaged after delivery
Balloons are inflated or used
Decoration items are already installed
Event time has passed

🔄 Replacement & Refund

Replacement or refund may be considered only if:

Wrong product is delivered
Product is damaged before delivery
Product is missing from order
Product is unavailable after payment
Order is cancelled by Kiwi Party

Refund or replacement may not be applicable for:

Minor color/design variation
Wrong order placed by customer
Customer unavailable at delivery time
Wrong address provided
Used/opened party products
Customized products
Event-based last-minute cancellation

🚛 Transport Notice for Non-Quick-Commerce Orders

For orders outside quick delivery areas or for bulk B2B orders, Kiwi Party may arrange transport or parcel dispatch.

In such cases, customers may need to:

Collect goods from transport office, or
Coordinate with transporter for final delivery

Once goods are handed over to transporter/courier, delivery time and handling depend on the transport company.

⚠️ Delay & Risk

Kiwi Party will try its best to deliver orders on time, but we are not responsible for delays caused by:

Traffic
Rain or weather
Rider shortage
Supplier delay
Wrong address
Customer not reachable
Festival rush
Transport delay
Government restriction
Force majeure situation

For third-party transport or courier delivery, risk may transfer to the customer once the order is handed over to the logistics partner.

📞 Support

For any query regarding order, delivery, transport, replacement, or refund:

📱 WhatsApp: +91-97148-24392
🌐 Website: www.kiwiparty.in